Online Counselling Sessions

Each session is 60 minutes, one-to-one, with Vidhi Shah herself. There is no matching step and no rotating roster: the person you book is the person you see, every time.

Sessions are held over a secure video link. Once your appointment is confirmed, a “Join session” button appears on it in your client portal, which you open with a one-time code sent to your email. There is no app to install. If you would rather not be on camera, particularly at the start, a voice session is a legitimate option rather than a lesser one.

The first session is largely orientation — what brought you here, the background that matters, and what you would like to be different. Sessions are never recorded. Brief written notes are kept for continuity, stored securely, and you can ask what is in them.

Sessions start from ₹499 for 60 minutes. The exact fee for what you are booking is confirmed with you before the session, so nothing is charged that you have not agreed to.

You can cancel or reschedule online, using the link in your booking email, up to 2 hours before a session. Closer to the time, email and it will be sorted out — the terms page has the details.

If cost is what stands between you and starting, say so when you get in touch. It is a conversation worth having rather than a reason not to begin.

Sessions are available Monday–Saturday, 10:00 AM – 7:00 PM IST. All times are in Indian Standard Time; if you are booking from abroad, the booking page shows the slots in IST and your confirmation states the time clearly.

Most people begin weekly and move to fortnightly once things feel steadier. That is a starting point rather than a rule, and it is agreed together.

Sessions can be held in English, Hindi, Gujarati, Marathi. You can use one language throughout or move between them, as most bilingual people naturally do — explaining context in English and saying the difficult part in the language it happened in.

To arrange a session in Hindi, Gujarati or Marathi, mention it in the message field when you book. Written communication — booking confirmations and emails — is in English.

You choose a service, a date and a time on the booking page. That sends a request; you receive an email acknowledging it straight away.

Once the appointment is confirmed, you receive a confirmation email with a calendar invitation, and the link to join appears in your client portal before the session. The confirmation email includes a link to reschedule or cancel yourself if something changes.

Join a few minutes early from a private space with headphones. That is all the preparation a first session needs.

Online counselling is not appropriate in a psychiatric emergency, where there is active suicidal intent, for acute psychosis, for severe eating disorders needing medical monitoring, or where you are in immediate danger at home. These need in-person and often urgent care.

If you are in crisis right now, contact Tele-MANAS on 14416 — India's national mental health helpline, available free, around the clock, in multiple languages — or go to your nearest hospital emergency department.

If what you need falls outside what I can appropriately offer, I will tell you plainly and help you find the right service rather than taking you on.